WE OFFER A 7-DAY DIRECT REPLACEMENT & 6 MONTH SERVICE WARRANTY ON ALL PRODUCTS SOLD THROUGH US OR THROUGH VERIFIED RETAILERS/DISTRIBUTORS.
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WHAT IS COVERED IN THE WARRANTY PROGRAM?
Items that have received manufacturing errors or defects such as, but not limited to:
- Products not working out of the box
- Defective buttons/lights/functions
- Cosmetic Issues
- Battery and/or accessory issues (Example: Cables)
WHAT IS NOT COVERED IN THE WARRANTY PROGRAM?
Any damage, breakage, or defects caused by use and not by manufacturing errors such as, but not limited to:
- Water Damage
- Cracks, breaks, snaps
- Damage to the product’s package
IF I WANT TO SWITCH PRODUCTS, CAN I INITIATE AN EXCHANGE?
We currently do not accept exchanges for our products. However, for purchases from any of our retailers/distributors, exchanges will be subject to their exchange policies. Contact them for more information on your return/exchange query.
HOW DO I AVAIL OF MY PRODUCT’S WARRANTY?
Products must be returned with its original box, receipt/proof of purchase, and accessories intact.
- The return must be initiated within 6 Months of the product’s purchase date.
- Garuda Gear is not responsible for the cost associated with shipping your product back to our warehouse for a refund.
- At our discretion, we may offer a product replacement, full refund, partial refund, or repair the item in question.
- For warranty replacements, Garuda Gear will cover the shipping of the item to the customer.
WHAT IS CONSIDERED A VALID PROOF-OF-PURCHASE DECLARATION?
A receipt/sales invoice from our stores, any of our valid distributors, or a confirmation number/screenshot given from any of our official social media accounts will count as a valid proof-of-purchase form.
HOW LONG DOES REPAIR/REPLACEMENT TAKE?
Repair/Replacement generally takes 3-4 business days for assessment, but could take longer due to factors such as, but not limited to, location, shipping, gravity of damage.
Our customer team will try our best to expedite all returns and warranty concerns so we kindly ask you to bear with us in this process.