FREQUENTLY ASKED QUESTIONS (FAQs)
WHERE DO I DOWNLOAD MY PRODUCT'S SOFTWARE OR DRIVERS?
Check our 'DRIVERS & DOWNLOADS' page for your product's latest software, drivers, and manual versions. Click the button below to go to Drivers & Downloads:
WHERE IS MY ORDER?
Refer to the following links on how to best track your order:
SHOPEE - HOW TO TRACK MY ORDER
FOR CUSTOM OR WHOLESALE ORDERS
For orders made through personal contact, message the GARUDA GEAR team through Facebook, Instagram, or our E-Mail for us to send the tracking number as well as the latest update on your order’s status.
WHERE DO YOU SHIP?
DOMESTIC SHIPPING
We ship our orders nationally within the Philippines through our official E-Commerce platforms.
Handling Direct Orders and International Shipping:
For customers who wish to place direct orders or are ordering from outside the Philippines, you can organize these purchases by messaging us directly on our Facebook or Instagram pages, or by emailing us at team@garudagear.com. International shipping is facilitated through DHL, FedEx, or UPS, and all shipping costs are to be paid by the buyer. We ensure that all necessary details and shipping arrangements are clearly communicated and tailored to meet your needs.
Please do not hesitate to reach out directly if you have specific requests or need further information regarding your order's shipping and delivery.
DO YOUR PRODUCTS COME WITH A WARRANTY POLICY?
Yes! Our products come with a warranty police. Learn more about it here: OUR WARRANTY & RETURNS POLICY.
HOW/WHERE CAN WE CONTACT YOU?
For general inquiries or messages you can submit a message through our official Contact Us page by clicking the button below.
You can also message any of our social media pages or official online shops (Facebook, Instagram, etc.).
For more specific inquiries or possible partnerships you can email us at team@garudagear.com.
ARE YOU LOOKING FOR PARTNERS?
Yes we are! Garuda Gear is currently looking for Brand Ambassadors, Retail Partners, and International Distributors.
Feel free to use the 'Contact Us' form to send us a partner application letter or request message.
You can also use our Partner Application form here. Expect the response from the form to be slower, however.